Shipping policy

Shipping Policy

• All orders are processed once payment has been received.
• As most products are made to order, production times may vary depending on the size and complexity of the order.
• Estimated turnaround times will be communicated where possible but are not guaranteed.
• Shipping costs are calculated at checkout or quoted separately for larger/custom orders.
• Once orders have been dispatched, customers will receive tracking information where available.
• The Wood Lab is not responsible for delays caused by couriers, load shedding, weather conditions, or other circumstances beyond our control.
• Customers must ensure that all shipping information provided is correct. We are not responsible for orders shipped to incorrect addresses supplied by the customer.
• Any damages or issues with your order must be reported within 48 hours of delivery.

For urgent orders or special shipping requests, please contact us before placing your order.