Terms of service

Terms of Service

By placing an order with The Wood Lab, you agree to the following terms:

• All products are made to order unless otherwise stated.
• Production times may vary depending on order size and workload.
• Custom orders and personalised items cannot be returned or refunded unless faulty.
• Due to the nature of laser cutting and natural wood materials, slight variations in colour, grain, and finish may occur.
• Customers are responsible for checking artwork, spelling, measurements, and order details before approval.
• We reserve the right to refuse or cancel orders at our discretion.
• Quotes and pricing are subject to change without notice.
• The Wood Lab is not responsible for damages caused during shipping once orders have been dispatched.

If you have any questions regarding your order, please contact us directly before purchasing.